Internet Policy

Big Green Egg South Africa is a division of Rockwood Leisure (Pty) Limited (“The Company”).

To purchase Products from the Big Green Egg South Africa Online Site (“The Site”) you must first register your personal information on the The Site. Registration and/or use of  The Site constitutes acceptance of this Agreement by you, and shall accordingly apply as between the Company and yourself.

To buy Products on the The Site you must be over the age of 18 (eighteen) and be the holder of a valid credit card (e.g. a MasterCard or Visa card) (“Credit Card”). Or have access to electronic banking in order to make payment via EFT.

ONLINE REGISTRATION

Personal Information

To register to buy Products you will be required to provide us with your personal information including identity number, payment details and your delivery address to enable us to verify who you are and deliver any Products you have bought.

You will also be required to choose a user name and a password. Please keep your password secret. The Company accepts no liability for any damages suffered or losses incurred as a result of the misuse or loss of your password. In this regard you represent and warrant that your user name and password shall:
– be used for personal use only; and
– not be disclosed to any third party.
You will be required to enter your username and password each time you want to buy Products on The Site. Should you want to review and/or change any of your particulars please go to ‘My Account’.

Delivery Address

Registration on The Site is conditional on your delivery address being within certain specified areas. If your delivery address does not fall within an area in which the Company delivers, your registration will not be confirmed. Should you change your delivery address to an address which does not fall within an area to which the Company delivers any orders placed by you after that change will not be accepted.

SECURITY

The Company will endeavour to ensure that your personal information and/or Credit Card details are protected as they travel over the Internet. Given the current state of Internet technology however, there is no guaranteed secure transmission of data over the Internet. Therefore the Company cannot guarantee the absolute security of any information you transmit to us or which the Company transmits to you.

For further information please refer to the Security Policy.

PRICING

Subject to availability, the price you pay for Products will be the price shown on The Site on the date that you pay for such Products.

Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. In the event of a Product being on special, this price will be displayed. All prices are quoted in South Africa Rand (ZAR) and include VAT at the rate of 14%, unless otherwise stipulated. Prices are only valid on the Site and not at Big Green Egg dealers. Delivery costs are calculated taking into account the area of delivery as well as the weight of each Product being delivered, and are quoted separately.

Whilst all precautions are taken by the Company to provide correct pricing on The Site, in the event that an error does occur, the Company will not be obliged to provide you with the affected Product at such incorrect price.

PAYMENT

Prior to delivery of the Products to you, the Company shall be entitled to debit the Credit Card supplied by you on acceptance of your order should you be paying with a Credit Card.

Should you pay for the Products via EFT the Products will only be delivered to you once your payment has cleared in the Company’s bank account, and is reflected as a payment on the Company’s bank statement.

By submitting an order to buy Products as well as your identity number you:
– represent and warrant that you are over the age of 18 (eighteen);
– represent and warrant that you are authorised to make payment with a Credit Card if you are paying via this mechanism;
– represent and warrant that there are sufficient funds available to pay for the order; and
– consent to us providing your personal information to our third party payment provider, namely MyGate which is necessary to enable us to perform our obligations in terms of this Agreement.
In order to protect our interests as well as yours, the Company may scrutinize transactions to prevent attempted fraud. A transaction may be refused if the Company is not satisfied that it is legitimate.

No other method of payment, including gift vouchers, will be accepted by the Company in respect of the purchase of Products on The Site.

STOCK AVAILIBILITY

The Company cannot always guarantee availability of stock. If we are unable to supply each and every Product ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered. Stocks of all goods on offer are limited. The Company shall use its reasonable efforts to discontinue the offer as soon as stock is no longer available.

Under no circumstances will the Company be liable to you for failing to supply Products ordered by you if the shortage of stock or capacity is due to circumstances beyond the Company’s control. In such circumstances the Company will take reasonable steps to inform you of the shortage of stock or capacity as soon as it is practicable to do so.

CONFIRMATION OF ORDERS

Orders placed on The Site constitute your offer to purchase Products subject to this Agreement. Your offer is deemed to have been accepted by the Company when payment is received from the issuing bank in the case of payment via Credit Card, or when your payment reflects on the Company’s bank statement in the case of payment via EFT. Failure by the Company to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

RISK AND OWNERSHIP

Risk in the Products shall pass to you upon delivery of the Products at the delivery address chosen by you. Until payment is received in full for any goods sold, ownership in the Products shall remain with the Company and such Products shall be returned and/or surrendered to the Company following receipt of a default notice from the Company.

AGREEMENT OF SALE

An agreement of sale in respect of a Product between the Company and you only comes into effect if and when a Credit Card authorisation is received by the Company from the issuing bank or when the Company’s bank statement reflects your payment via EFT. The Company reserves the right to:
– refuse to accept and/or execute an order without giving any reasons; and
– cancel orders in whole or in part in its sole and absolute discretion.
The Company shall only be liable to refund monies already paid by the user. A delivery fee will be charged each time Products are delivered to you.

COLLECTIONS

We do not currently offer a collection option from Big Green Egg. Please contact us directly.

RESALE

The Company expresses prohibits the sale of any of the products on the Internet or through any unauthorised dealers. Big Green Egg does not distribute its products through discount clubs or discount chain stores, or through internet or e-commerce sites, and any such entity offering Big Green Eggs is an unauthorized reseller. Like many other companies, BGE does not extend warranty coverage to products purchased from unauthorized resellers.

CANCELLATIONS

If you would like to cancel an online order through The Site this may be done by emailing the Company or by calling our Customer Care Number. You will be able to cancel orders up to a period not exceeding five days after the date on which the Products are ordered by you. No penalty charges will be levied against cancelled orders prior to the abovementioned cut-off time. The Company will, however, be entitled to recover from you any direct cost of recovering the Products.

The Company will only accept a cancellation of an order in circumstances where the Products are returned to the Company’s registered office in their original condition together with the packaging within 10 business days after delivery to you, and provided the Products have not been used or otherwise altered in any way whatsoever.

The Company shall be entitled to retain any payment already received from you in respect of delivery fees where a Product has already been delivered to you prior to your cancellation of the order, as set out above. You may return a Product, at your cost, to any Big Green Egg store provided you have the original invoice/proof of purchase.

If you cancel your payment for any reason or if your Credit Card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the Company the full purchase price, including all costs incurred by the Company in respect of any Products already delivered to you, and which you have not returned to the Company as set out above.

Without prejudice to any other rights or remedies in law, the Company shall be entitled to cancel forthwith any sale and/or your registration if you should breach any of your obligations.

DELIVIERIES AND DISPATCH TIME

Orders are taken between 8am and 5pm Monday to Friday excluding Public Holidays. Subject to availability we aim (but do not guarantee) to process and dispatch the order within 5 working days of receiving the order for a 5 working day delivery.

Deliveries unless otherwise stated will be on a 5 working day schedule with no specific time allocation. The delivery company is requested to call the customer before delivery.

All orders to major centres and outlying areas in South Africa will be charged per delivery. Saturday deliveries and timed deliveries are extra. We do not deliver outside of South Africa.

UNPACKING AND DISPOSAL OF PACKAGING

EGGS are delivered in packaging designed to give maximum protection to the product. All EGGs whether assembled or not will be bubble wrapped. Please ensure you have clear access through gates and doors to the EGGs final placement.

The Delivery company is under no obligation to unpack the EGG or deliver the EGG into your house or garden. The driver’s obligation is to unload the EGG from the vehicle.

If there is clear flat access to your garden it is at the driver’s discretion to help move the EGG. Please see the “Unpacking your EGG” section for further instructions on how to move your EGG once it has been delivered.

EGGs are non-returnable unless they are damaged in transit. Please see Faulty Goods Section.

Neither the 3rd Party Delivery company or Rockwood Leisure (Pty) Ltd is responsible for the disposal of any packaging material in and on which the Egg will be delivered.

DAMAGE CAUSED TO THE EGG DURING TRANSPORT AND RETURNS POLICY

All Eggs are quality controlled and checked for any faults before they are dispatched to customers. If the Egg is damaged during delivery, the customer must notify the dealer and also Rockwood Leisure (Pty) Ltd in writing within 5 working days to file a damage insurance claim. Photographic evidence of the damage must be provided and the Egg left in its packaging.

Due to the weight and bulk of the Eggs which require specialty packaging and delivery on a pallet, we do not operate a sales or return period, except in the case of any defects or damage occurring during transport which have been reported within 5 working days as required above.

FAULTY EGG-CESSORIES AND RETURNS POLICY

In the case of damaged Egg-cessories, please do not return stock without notifying us beforehand. We shall not be liable to refund delivery charges where goods are returned to us without proper arrangement.

Goods are classified as faulty if they have been received in a damaged condition. Rockwood Leisure (Pty) Ltd must be notified in writing within 5 working days. Please note that items that are damaged after 5 working days as a result of wear and tear are not considered to be faulty.

Should the Company supply the incorrect Product or if the Product supplied is damaged or faulty, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all warranty cards, manuals and accessories within 10 business days of the delivery of the Product to you. Cash refunds will not be given. The Company will replace any damaged or faulty Product or an incorrect Product with a new Product. In the case of refunds, any monies due to you will be paid back into the bank account from which payment was received from you.

You must either email us at info@biggreenegg.co.za or write to us at: Customer Care, Rockwood Leisure (Pty) Ltd, Postnet Suite #504, Private Bag 503, Nothway, 4065

We will process your refund or exchange promptly.

We recommend that you use a trackable and insurable means to return the goods and that you retain proof of sending, in case of a dispute. You will be liable for them until we receive them at our office.

WARRANTIES

To the extent that the Products are altered contrary to the instructions, or after having been delivered to the delivery address stipulated by you the Products or property in which the Products are installed have been subjected to misuse or abuse, the Company and/or manufacturer of the Products will not be obliged to honour any warranties applicable to such Products. Warranties do not apply to ordinary wear and tear.