Support

From Michelin starred chef to home cook, we can all use some helpful advice from time to time!

You have purchased a Big Green Egg, the best outdoor cooker,  and we know you are excited to start enjoying The Ultimate Cooking Experience! We ask that you first take a moment to read the Safety Tips and First Timer Tips on this website, and then watch the instructional YouTube videos for assembling, filling, lighting, controlling the temperature and re-lighting the EGG. Do take a moment to also read more about the Big Green Egg warranty.

For assistance with assembly of EGGs, Nests and Mates, select the appropriate menu item to the right of this page.

We exercise great care during the manufacturing and packing processes to facilitate trouble-free assembly. Always use extreme care when moving or loading /unloading an EGG as the product is heavy and injury can occur if dropped. Exercise caution when handling, loading /unloading an EGG to avoid any injury from metal parts.

What makes the Big Green Egg by far the best cooking device of its kind are the patented components and state-of-the-art ceramic technologies that provide improved insulation, thermal shock tolerance and material strength. The high-quality ceramics used in each and every EGG will not crack or deterioriate over time, and many EGGs are passed down to the next generation. The Big Green Egg comes with a Best-in-Class limited lifetime warranty.