Privacy Policy

This Privacy and Security Policy covers the treatment of personally identifiable information collected from Rockwood Leisure (Pty) Ltd trading as THe Big Green Egg South Africa (hereafter “The Company”) who uses consumer information that is acquired via The Big Green Egg South Africa website (“The Site”) in the course of The Company’s business. This Policy also covers the treatment of personally identifiable information that The Company’s business partners may share with it.

Information Collection and Use

The Company collects personally identifiable information when you register for an account, and when you use certain of The Company products and services. The Company may also receive personally identifiable information from its dealers and other business partners.

  • Information You Give Us: We receive and store information you enter on The Site or that you may provide in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.
  • Automatic Information: The Company receives and stores certain types of information whenever you interact on the Site or communicate by email. For example, like many Web sites, we use “cookies,” and we obtain certain types of information from your web browser.
  • E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from The Company, if your computer supports such capabilities.

How We Use the Information We Collect

By providing the information to The Company you consent to The Company collecting maintaining, storing and processing the information, provided that The Company shall:

  • not disclose your personal information to a third party other than to effect the transactions agreed to in using The Site without obtaining your express consent to do so;
  • only disclose your personal information, without your consent, if legally required to do so;
  • be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.

The Company shall own and retain all rights to non-personal statistical information compiled by it.

Information Sharing and Disclosure

While The Compnay and its affiliates shall take commercially reasonable care to safeguard the information provided by you to The Company  from unauthorized access or disclosure. The Company does not represent or guarantee that the safeguards will provide absolute protection.

The Company does not offer services or sell products to children. The Company does not request or knowingly collect personally identifiable contact information from anyone under the age of 18.

The Company gives you the ability to edit your account information and preferences at any time, including whether you want The Company to contact you about promotions and new products, by using the Account option on The Company website.

Changes to this Privacy and Security Policy

The Company reserves the right to modify or amend this Privacy and Secuirty Policy from time to time and for any reason. If there are material changes to this statement or in how The Company will use personally identifiable information, The Company will post notices on The Company website prior to implementing the change.

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