Our Policies

 

Competitions & Promotions
  1. A promotion and/or competition is restricted to South African inhabitants and where coupled with an alcohol sponsor, the entrant must be of legal drinking age.
  2. Prizes cannot be exchanged for cash or any other product. Big Green Egg South Africa reserves the right to amend the prize and its components if it deems so necessary.
  3. Product prizes will only be delivered within South Africa, using Big Green Egg South Africa’s preferred courier.
  4. The entry mechanism is deemed to have been described in the relevant competition announcement. The final winner may be selected at Big Green Egg South Africa’s discretion. No further correspondence will be entered into once the winner’s details have been announced.
  5. An entrant may not win more than once in a 6-month cycle.
  6. Should a promotion be centred around a specific event, it is the responsibility of the entrant to ensure that he/she is available to redeem the relevant prize in the manner prescribed by Big Green Egg.
  7. Any correspondence regarding a social media promotion will be directed to info@biggreenegg.co.za, not Facebook, Twitter or Instagram or whatever other platform is used for the promotion. Where Big Green Egg South Africa is not the title sponsor of a promotion, such correspondence will be directed to such relevant title sponsor.
  8. By participating in a promotion, the entrant agrees to abide by the terms and conditions of such a promotion.
  9. Big Green Egg South Africa reserves the right to cancel or terminate a promotion or competition at any time.
  10. Big Green Egg South Africa hereby indemnifies itself from any liability arising from the use of its products won through any authorised promotion.

Because we all have to play by the rules!

Internet Policy

Big Green Egg South Africa is a division of Rockwood Leisure (Pty) Limited (“The Company”).

To purchase Products from the Big Green Egg South Africa Online Site (“The Site”) you must first register your personal information on the The Site. Registration and/or use of  The Site constitutes acceptance of this Agreement by you, and shall accordingly apply as between the Company and yourself.

To buy Products on the The Site you must be over the age of 18 (eighteen) and be the holder of a valid credit card (e.g. a MasterCard or Visa card) (“Credit Card”). Or have access to electronic banking in order to make payment via EFT.

ONLINE REGISTRATION

Personal Information

To register to buy Products you will be required to provide us with your personal information including identity number, payment details and your delivery address to enable us to verify who you are and deliver any Products you have bought.

You will also be required to choose a user name and a password. Please keep your password secret. The Company accepts no liability for any damages suffered or losses incurred as a result of the misuse or loss of your password. In this regard you represent and warrant that your user name and password shall:
– be used for personal use only; and
– not be disclosed to any third party.
You will be required to enter your username and password each time you want to buy Products on The Site. Should you want to review and/or change any of your particulars please go to ‘My Account’.

Delivery Address

Registration on The Site is conditional on your delivery address being within certain specified areas. If your delivery address does not fall within an area in which the Company delivers, your registration will not be confirmed. Should you change your delivery address to an address which does not fall within an area to which the Company delivers any orders placed by you after that change will not be accepted.

SECURITY

The Company will endeavour to ensure that your personal information and/or Credit Card details are protected as they travel over the Internet. Given the current state of Internet technology however, there is no guaranteed secure transmission of data over the Internet. Therefore the Company cannot guarantee the absolute security of any information you transmit to us or which the Company transmits to you.

For further information please refer to the Security Policy.

PRICING

Subject to availability, the price you pay for Products will be the price shown on The Site on the date that you pay for such Products.

Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. In the event of a Product being on special, this price will be displayed. All prices are quoted in South Africa Rand (ZAR) and include VAT at the rate of 14%, unless otherwise stipulated. Prices are only valid on the Site and not at Big Green Egg dealers. Delivery costs are calculated taking into account the area of delivery as well as the weight of each Product being delivered, and are quoted separately.

Whilst all precautions are taken by the Company to provide correct pricing on The Site, in the event that an error does occur, the Company will not be obliged to provide you with the affected Product at such incorrect price.

PAYMENT

Prior to delivery of the Products to you, the Company shall be entitled to debit the Credit Card supplied by you on acceptance of your order should you be paying with a Credit Card.

Should you pay for the Products via EFT the Products will only be delivered to you once your payment has cleared in the Company’s bank account, and is reflected as a payment on the Company’s bank statement.

By submitting an order to buy Products as well as your identity number you:
– represent and warrant that you are over the age of 18 (eighteen);
– represent and warrant that you are authorised to make payment with a Credit Card if you are paying via this mechanism;
– represent and warrant that there are sufficient funds available to pay for the order; and
– consent to us providing your personal information to our third party payment provider, namely MyGate which is necessary to enable us to perform our obligations in terms of this Agreement.
In order to protect our interests as well as yours, the Company may scrutinize transactions to prevent attempted fraud. A transaction may be refused if the Company is not satisfied that it is legitimate.

No other method of payment, including gift vouchers, will be accepted by the Company in respect of the purchase of Products on The Site.

STOCK AVAILIBILITY

The Company cannot always guarantee availability of stock. If we are unable to supply each and every Product ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered. Stocks of all goods on offer are limited. The Company shall use its reasonable efforts to discontinue the offer as soon as stock is no longer available.

Under no circumstances will the Company be liable to you for failing to supply Products ordered by you if the shortage of stock or capacity is due to circumstances beyond the Company’s control. In such circumstances the Company will take reasonable steps to inform you of the shortage of stock or capacity as soon as it is practicable to do so.

CONFIRMATION OF ORDERS

Orders placed on The Site constitute your offer to purchase Products subject to this Agreement. Your offer is deemed to have been accepted by the Company when payment is received from the issuing bank in the case of payment via Credit Card, or when your payment reflects on the Company’s bank statement in the case of payment via EFT. Failure by the Company to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

RISK AND OWNERSHIP

Risk in the Products shall pass to you upon delivery of the Products at the delivery address chosen by you. Until payment is received in full for any goods sold, ownership in the Products shall remain with the Company and such Products shall be returned and/or surrendered to the Company following receipt of a default notice from the Company.

AGREEMENT OF SALE

An agreement of sale in respect of a Product between the Company and you only comes into effect if and when a Credit Card authorisation is received by the Company from the issuing bank or when the Company’s bank statement reflects your payment via EFT. The Company reserves the right to:
– refuse to accept and/or execute an order without giving any reasons; and
– cancel orders in whole or in part in its sole and absolute discretion.
The Company shall only be liable to refund monies already paid by the user. A delivery fee will be charged each time Products are delivered to you.

COLLECTIONS

We do not currently offer a collection option from Big Green Egg. Please contact us directly.

RESALE

The Company expresses prohibits the sale of any of the products on the Internet or through any unauthorised dealers. Big Green Egg does not distribute its products through discount clubs or discount chain stores, or through internet or e-commerce sites, and any such entity offering Big Green Eggs is an unauthorized reseller. Like many other companies, BGE does not extend warranty coverage to products purchased from unauthorized resellers.

CANCELLATIONS

If you would like to cancel an online order through The Site this may be done by emailing the Company or by calling our Customer Care Number. You will be able to cancel orders up to a period not exceeding five days after the date on which the Products are ordered by you. No penalty charges will be levied against cancelled orders prior to the abovementioned cut-off time. The Company will, however, be entitled to recover from you any direct cost of recovering the Products.

The Company will only accept a cancellation of an order in circumstances where the Products are returned to the Company’s registered office in their original condition together with the packaging within 10 business days after delivery to you, and provided the Products have not been used or otherwise altered in any way whatsoever.

The Company shall be entitled to retain any payment already received from you in respect of delivery fees where a Product has already been delivered to you prior to your cancellation of the order, as set out above. You may return a Product, at your cost, to any Big Green Egg store provided you have the original invoice/proof of purchase.

If you cancel your payment for any reason or if your Credit Card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the Company the full purchase price, including all costs incurred by the Company in respect of any Products already delivered to you, and which you have not returned to the Company as set out above.

Without prejudice to any other rights or remedies in law, the Company shall be entitled to cancel forthwith any sale and/or your registration if you should breach any of your obligations.

DELIVIERIES AND DISPATCH TIME

Orders are taken between 8am and 5pm Monday to Friday excluding Public Holidays. Subject to availability we aim (but do not guarantee) to process and dispatch the order within 5 working days of receiving the order for a 5 working day delivery.

Deliveries unless otherwise stated will be on a 5 working day schedule with no specific time allocation. The delivery company is requested to call the customer before delivery.

All orders to major centres and outlying areas in South Africa will be charged per delivery. Saturday deliveries and timed deliveries are extra. We do not deliver outside of South Africa.

UNPACKING AND DISPOSAL OF PACKAGING

EGGS are delivered in packaging designed to give maximum protection to the product. All EGGs whether assembled or not will be bubble wrapped. Please ensure you have clear access through gates and doors to the EGGs final placement.

The Delivery company is under no obligation to unpack the EGG or deliver the EGG into your house or garden. The driver’s obligation is to unload the EGG from the vehicle.

If there is clear flat access to your garden it is at the driver’s discretion to help move the EGG. Please see the “Unpacking your EGG” section for further instructions on how to move your EGG once it has been delivered.

EGGs are non-returnable unless they are damaged in transit. Please see Faulty Goods Section.

Neither the 3rd Party Delivery company or Rockwood Leisure (Pty) Ltd is responsible for the disposal of any packaging material in and on which the Egg will be delivered.

DAMAGE CAUSED TO THE EGG DURING TRANSPORT AND RETURNS POLICY

All Eggs are quality controlled and checked for any faults before they are dispatched to customers. If the Egg is damaged during delivery, the customer must notify the dealer and also Rockwood Leisure (Pty) Ltd in writing within 5 working days to file a damage insurance claim. Photographic evidence of the damage must be provided and the Egg left in its packaging.

Due to the weight and bulk of the Eggs which require specialty packaging and delivery on a pallet, we do not operate a sales or return period, except in the case of any defects or damage occurring during transport which have been reported within 5 working days as required above.

FAULTY EGG-CESSORIES AND RETURNS POLICY

In the case of damaged Egg-cessories, please do not return stock without notifying us beforehand. We shall not be liable to refund delivery charges where goods are returned to us without proper arrangement.

Goods are classified as faulty if they have been received in a damaged condition. Rockwood Leisure (Pty) Ltd must be notified in writing within 5 working days. Please note that items that are damaged after 5 working days as a result of wear and tear are not considered to be faulty.

Should the Company supply the incorrect Product or if the Product supplied is damaged or faulty, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all warranty cards, manuals and accessories within 10 business days of the delivery of the Product to you. Cash refunds will not be given. The Company will replace any damaged or faulty Product or an incorrect Product with a new Product. In the case of refunds, any monies due to you will be paid back into the bank account from which payment was received from you.

You must either email us at info@biggreenegg.co.za or write to us at: Customer Care, Rockwood Leisure (Pty) Ltd, Postnet Suite #504, Private Bag 503, Nothway, 4065

We will process your refund or exchange promptly.

We recommend that you use a trackable and insurable means to return the goods and that you retain proof of sending, in case of a dispute. You will be liable for them until we receive them at our office.

WARRANTIES

To the extent that the Products are altered contrary to the instructions, or after having been delivered to the delivery address stipulated by you the Products or property in which the Products are installed have been subjected to misuse or abuse, the Company and/or manufacturer of the Products will not be obliged to honour any warranties applicable to such Products. Warranties do not apply to ordinary wear and tear.

Privacy Policy

This Privacy and Security Policy covers the treatment of personally identifiable information collected from Rockwood Leisure (Pty) Ltd trading as THe Big Green Egg South Africa (hereafter “The Company”) who uses consumer information that is acquired via The Big Green Egg South Africa website (“The Site”) in the course of The Company’s business. This Policy also covers the treatment of personally identifiable information that The Company’s business partners may share with it.

INFORMATION COLLECTION AND USE

The Company collects personally identifiable information when you register for an account, and when you use certain of The Company products and services. The Company may also receive personally identifiable information from its dealers and other business partners.

  • Information You Give Us: We receive and store information you enter on The Site or that you may provide in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.
  • Automatic Information: The Company receives and stores certain types of information whenever you interact on the Site or communicate by email. For example, like many Web sites, we use “cookies,” and we obtain certain types of information from your web browser.
  • E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from The Company, if your computer supports such capabilities.

How We Use the Information We Collect

By providing the information to The Company you consent to The Company collecting maintaining, storing and processing the information, provided that The Company shall:

  • not disclose your personal information to a third party other than to effect the transactions agreed to in using The Site without obtaining your express consent to do so;
  • only disclose your personal information, without your consent, if legally required to do so;
  • be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.

The Company shall own and retain all rights to non-personal statistical information compiled by it.

Information Sharing and Disclosure

While The Compnay and its affiliates shall take commercially reasonable care to safeguard the information provided by you to The Company  from unauthorized access or disclosure. The Company does not represent or guarantee that the safeguards will provide absolute protection.

The Company does not offer services or sell products to children. The Company does not request or knowingly collect personally identifiable contact information from anyone under the age of 18.

The Company gives you the ability to edit your account information and preferences at any time, including whether you want The Company to contact you about promotions and new products, by using the Account option on The Company website.

Changes to this Privacy and Security Policy

The Company reserves the right to modify or amend this Privacy and Secuirty Policy from time to time and for any reason. If there are material changes to this statement or in how The Company will use personally identifiable information, The Company will post notices on The Company website prior to implementing the change.

Security Policy

This Security and Privacy Policy covers the treatment of personally identifiable information collected from Rockwood Leisure (Pty) Ltd trading as THe Big Green Egg South Africa (hereafter “The Company”) who uses consumer information that is acquired via The Big Green Egg South Africa website (“The Site”) in the course of The Company’s business. This Policy also covers the treatment of personally identifiable information that The Company’s business partners may share with it.

INFORMATION COLLECTION AND USE

The Company collects personally identifiable information when you register for an account, and when you use certain of The Company products and services. The Company may also receive personally identifiable information from its dealers and other business partners.

  • Information You Give Us: We receive and store information you enter on The Site or that you may provide in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.
  • Automatic Information: The Company receives and stores certain types of information whenever you interact on the Site or communicate by email. For example, like many Web sites, we use “cookies,” and we obtain certain types of information from your web browser.
  • E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from The Company, if your computer supports such capabilities.

How We Use the Information We Collect

By providing the information to The Company you consent to The Company collecting maintaining, storing and processing the information, provided that The Company shall:

  • not disclose your personal information to a third party other than to effect the transactions agreed to in using The Site without obtaining your express consent to do so;
  • only disclose your personal information, without your consent, if legally required to do so;
  • be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.

The Company shall own and retain all rights to non-personal statistical information compiled by it.

Information Sharing and Disclosure

While The Compnay and its affiliates shall take commercially reasonable care to safeguard the information provided by you to The Company  from unauthorized access or disclosure. The Company does not represent or guarantee that the safeguards will provide absolute protection.

The Company does not offer services or sell products to children. The Company does not request or knowingly collect personally identifiable contact information from anyone under the age of 18.

The Company gives you the ability to edit your account information and preferences at any time, including whether you want The Company to contact you about promotions and new products, by using the Account option on The Company website.

Changes to this Security and Privacy Policy

The Company reserves the right to modify or amend this Security and Privacy Policy at any time and for any reason. If there are material changes to this statement or in how The Company will use personally identifiable information, The Company will post notices on The Company website prior to implementing the change.

Terms and Conditions

PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY

INTRODUCTION

This website is owned by Rockwood Leisure (Pty) Ltd (“The Company”). Big Green Egg means Rockwood Leisure (Pty) Ltd, a private company with limited liability duly incorporated in the Republic of South Africa. The Site incorporates the Big Green Egg South Africa Online Site and, except where the context otherwise indicates, references to “the Site” include the Big Green Egg South Africa Online Site. The Site promotes the sale of the Company’s products, as well as, other products (collectively “the Products”).

By shopping or browsing on this Site, you:

  • represent and warrant that you have read and understood these terms and conditions as well as the policies displayed on this Site; and
  • agree to be bound by these terms and conditions, as well as, the policies (collectively known as “the Agreement”).

PLEASE DO NOT USE THIS SITE IF YOU DO NOT ACCEPT, AND AGREE TO BE BOUND BY, THIS AGREEMENT.

PRODUCT PRICING AND AVAILABILITY

The Products displayed on this Site are subject to availability and will be delivered only within the Republic of South Africa, within the defined areas as determined by the Company. All prices displayed on the Site are valid and effective only in the Republic of South Africa. The Company reserves the right, without prior notice, to discontinue or change pricing or specifications on Products and services offered on this Site without incurring any liability whatsoever.

PRODUCT DESCRIPTION

We take great care to ensure that the descriptions and specifications of our products are accurate in all published materials. However, specifications, colours and descriptions of products are not intended to be binding and are only intended to provide general information about the products.

INTELLECTUAL PROPERTY

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Site are owned by the Company alternatively the Company is the lawful user thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Site and/or any Site information as well as the database is the sole property of the Company.

The Company grants you permission to view, electronically copy and print portions of the Site for the sole purpose of placing an order with the Company for any of the Products.

Any use of materials on the Site other than for the purpose noted above including, without limitation, the unauthorised submission, removal, modification, dissemination, copying or distribution of copyrighted or other proprietary content, without the prior written consent of the Company and/or the lawful trademark and/or copyright owner (if applicable), is prohibited and constitutes an unlawful infringement of the intellectual property rights of the Company and/or such trademark and/or copyright owner.

TRADEMARKS

Big Green Egg logo, as well as, the Company logo and all other marks, logos and trade names appearing on this Site are trademarks of either the Company, its holding company or affiliates in the Republic of South Africa, or of third parties who have authorised the Company to display such trademarks on the Site. Nothing contained on this Site should be construed as granting, by implication or otherwise, any license or right to use any of the trademarks displayed on this Site without the express prior written consent of the Company. Your use of any of the trademarks displayed on the Site or in any of its contents is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the trademarks appearing on this Site. You further undertake not to infringe any right of the Company or trademark owners in respect of such trademarks. The use of the trademarks on any other website or networked computer environment is prohibited.

UNLAWFUL USE

You shall not use this Site to send or post any message or material that is unlawful,
harassing, defamatory, abusive, threatening, obscene, sexually orientated, racially offensive, profane or which violates any applicable law and you hereby indemnify the Company against any loss, liability, damage or expense of whatever nature which the Company or any third party may suffer and which is caused by or attributable to, whether directly or indirectly, your use of the Site.

LINKS AND ADVERTISING

No person, business or other website may link to any page on this Site without the prior written permission of the Company.

External hyperlinks may be provided on the Site, but such links are beyond the Company’s control. You shall not interpret the provision of such hyperlinks as constituting any relationship between the Company and any linked third party, nor as an endorsement by the Company of such third party. Hyperlinks provided on this Site to other websites are provided as is and the Company does not necessarily agree with, edit or sponsor the content of such websites. The use of, or reliance placed by you on any external links provided on the Site is entirely at your own risk.

Any advertising and other promotional material that may be displayed on the Site from time to time shall not be interpreted as constituting any relationship between the Company and any third party placing such advertising or promotional material on the Site, nor as an endorsement by the Company of such third party. Any use of, or reliance placed by you on such material is entirely at your own risk.

DISCLAIMERS AND EXCLUSION OF LIABILITY

You expressly agree that use of the Site is entirely at your own risk. The Site and its contents are provided on an ‘as is’ and ‘as available’ basis and has not been compiled to meet individual requirements. It is your responsibility to satisfy yourself, prior to entering into this Agreement, that the service available from and through this Site meets your requirements, and is compatible with the hardware and/or software used by you.

The Company makes no representations nor gives warranties of any kind, whether express or implied including, without limitation, with respect to the Site, its contents, the accuracy thereof or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of Products and/or delivery arrangements and times.

The Company disclaims all representations and warranties including, but not limited to, warranties as to the availability, accuracy or content of information, Products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

The Company does not warrant that the functions provided by the Site will be uninterrupted or error free, or that the Site or the server that makes it available are free from viruses or other harmful components. Save as expressly set out herein, the Company shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with the Company’s negligent acts or omissions or those of their employees, agents, representatives, sub-contractors or other persons for whom in law they may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (and whether arising under contract, delict or otherwise), sustained by either you, the recipient of the Products or services or any other person arising from or as a result of any sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use or possession of the Products or services.

The Company, its directors, employers, sub-contractors, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the Site (including any information contained thereon) or the Internet. You hereby indemnify the Company from and against any loss or damage suffered or liability incurred including, without limitation, in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with transactions concluded on the Site and/or in terms of this Agreement and/or in relation to the receipt of Products or services supplied by the Company pursuant to any such order.

Notwithstanding any other provisions contained herein, the Company’s liability whether in contract or delict arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time the value of the Product(s) in respect of which any such dispute or claim arises.

By accessing this Site you warrant and represent to the Company that you are legally entitled to purchase the Products and that all the details you have provided are true and complete.

Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of the Company. You should consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.

SECURITY

You agree and warrant that your user name and password shall be used for your personal use only and shall not be disclosed to any third party. You agree that the Company shall be entitled, at all times, to take all reasonable steps to ensure the integrity and security of the Site, including associated applications.

The content contained on the Site may be used by you for your own personal shopping and information purposes only. In using the Site you warrant that you shall not infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Site and you hereby indemnify the Company for any damage caused by any act attributable to you. Any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain unauthorised access to any page shall be prosecuted.

GENERAL TERMS

The Company may, in its sole discretion, suspend or terminate the operation of the Site at any time without prior notice to you and without the need to give you reasons for such termination or suspension.

We may change the terms of this Agreement from time to time without notice to you. Any amendments will take effect immediately on posting of the amendments on the Site. You shall be deemed to have accepted any changed terms should you continue to use the Site.

If any provision of this Agreement is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of the remaining terms.

This Agreement constitutes the whole agreement between the parties relating to the subject matter hereof. Any indulgence of extension of time granted by the Company to you shall not be construed as a waiver or variation of any of our rights or remedies.

At the option of the Company, any dispute arising out of the Agreement may be brought in any Magistrates’ Court of competent jurisdiction notwithstanding that the amount in issue may exceed the jurisdiction of such court.

The Site is hosted and managed in the Republic of South Africa and this Agreement is accordingly governed by the laws of the Republic of South Africa.

Any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this Agreement, may be submitted to confidential arbitration in Durban, South Africa in terms of the expedited rules of the Arbitration Foundation of Southern Africa.

The Company chooses its domicilium citandi et executandi for all purposes under this Agreement, whether in respect of court process, notice, or other documents at 3A Glen Eagles Park, 10 Flanders Drive, Mount Edgecombe, Durban, 4302 and marked for the attention of the Managing Director.

GENERAL INFORMATOIN

The Company’s:

  • registration number is: 2002/003381/07
  • website address is: www.biggreenegg.co.za
  • email address is: info@biggreenegg.co.za

ELECTRONIC COMMUNCIATION

When you use or visit this Site, or send electronic communications to the Site including, without limitation, e-mails or place orders for Products, you:

  • consent to receiving communications from the Company electronically;
  • agree that all notices, disclosures and other communications sent by the Company, including this Agreement, satisfies any legal requirements, including but not limited, to the requirement that such communications should be ‘in writing’;
  • agree that the Company may use your information to contact you about promotions and special offers if you have indicated during registration that you would like to receive such information. You are entitled, at any stage, to opt out of this service. We shall not sell or rent information about you including, without limitation, your name, identity number, address, email address and contact telephone number (“personal information”) to any third parties; and
  • agree that the Company may disclose your personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as otherwise required by law, e.g. for accounting purposes.

 

VOUCHERS AND COUPONS
The Site may make physical and/or electronic gift vouchers (“Vouchers”), as well as electronic promotional coupons (“Coupons”) available on the Site from time to time.

 REDEMPTION OF VOUCHERS AND COUPONS

Vouchers and Coupons may only be redeemed under the following terms and conditions:

  • While they are valid, their expiry dates being unable to be extended;
  • On the Site towards the purchase of Big Green Egg products.

LIMITATIONS
Vouchers and Coupons may not be used to:

  • purchase other Vouchers and/or Coupons;
  • purchase at any dealers;
  • exchange for cash;

 Vouchers and/or Coupons are not refundable once purchased.

Please note that certain Vouchers may be product-specific in that they can only be used to purchase specific Big Green Egg products listed on the Website, e.g. Items that aren’t currently on special.

EXPIRATION
A Voucher and/or Coupon expires 3 years from the date of issuance.

DENOMINATIONS
The Company currently offers gift vouchers to the value of R500, R1000 and R1500 all of which are issued in South African Rands.

METHODS OF PAYMENT
Methods of payment for Vouchers and/or Coupons are by electronic funds transfer or by means of secure credit card transaction. You may use more than one voucher per transaction should you wish to. The credit of a Voucher does not accrue interest. If the credit of a Voucher or Coupon is insufficient for the Order you wish to make, you may make up the difference through any of our stipulated acceptable means of payment.

LIMITATION OF LIABILITY
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.WE ASSUME NO LIABILITY FOR THE LOSS, THEFT OR ILLEGIBILITY OF VOUCHERS AND/OR COUPONS.

South Africa. Stronger. Together. Rebuild SA

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